30K+
target users across both apps
2
apps delivered — officer + passenger
XR
studio presentation to Deloitte
The Situation
Dual-audience design for two completely opposite users — a high-pressure security officer who needs speed above all else, and a traveller navigating an unfamiliar digital process while already stressed.
What We Did
The central challenge was designing for two completely opposite mental models within one system: a security officer processing hundreds of people per shift under time pressure, and a traveller navigating the checkpoint for the first time. The same information, completely different needs. I built a pre-verification flow that moves the hard part upstream — before the airport, before the stress. Upload, verify, go. The officer app on the other side was built for speed: large tap targets, colour-coded queue status, one-tap verification. Zero reading required under pressure.
The Result
High-fidelity prototypes for both officer and passenger apps. Full process book. XR studio presentation to Deloitte. 30K+ target users. Four deliverables, one complete system.
Federal/academic project — no public live site. See the full breakdown instead.
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