02 · 2024· UX/UI Designer · Deloitte × SCADpro
TSA Verify
Category
UX/UI Design · Deloitte × SCADpro
Services
UX Research
UI Design
Prototyping
Systems Design
The Challenge
Design dual-audience native apps for high-stakes, time-pressured environments — one for security officers processing hundreds of people per shift, one for anxious travellers unfamiliar with digital check-in.
The Outcome
High-fidelity prototypes for both officer and passenger apps, with a full process book documenting research, wireframes, and interaction specs.
TSA Verify was a speculative redesign brief run as a collaboration between Deloitte and SCADpro — reimagining how TSA security checkpoints could leverage technology to reduce wait times and improve both officer and traveller experience.
Two distinct apps were designed: a passenger-facing app for pre-check boarding and document verification, and an officer app for real-time queue management and identity verification. The challenge was designing for two very different mental models — a hurried traveller vs a focused security officer.
The passenger app focuses on speed and clarity: digital boarding pass integration, pre-submitted document review, and a simple queue status indicator. The officer app prioritises efficiency — large tap targets, minimal reading, and fast status updates.
Project Screens
Next Project
GeoQuest